Shipping policy
At Queen Trendz, we strive to deliver your orders quickly, safely, and efficiently.
Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, promotions, or peak seasons, processing times may be slightly extended.
Shipping Time
- Standard Delivery: 5-10 business days.
- Delivery times may vary depending on your location and courier service availability.
Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location.
- Free shipping promotions may be offered from time to time and will be clearly displayed on our website.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can use the tracking details to monitor your shipment status.
Delivery Delays
While we work with reliable courier partners, unexpected delays due to weather conditions, public holidays, customs clearance, or logistical issues may occur. Queen Trendz is not responsible for delays caused by third-party shipping providers.
Incorrect Address
Customers are responsible for providing accurate shipping information. Queen Trendz is not liable for orders lost or delayed due to incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier service to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
Queen Trendz
📧 Email: kinnugill611@gmail.com
📞 Phone: +1(604-791-4431)