frequently asked questions
How long does shipping take?
Orders are typically delivered within 5–10 business days after they are processed and shipped. Delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment in real time.
Do you offer free shipping?
Yes, Queen Trendz occasionally offers free shipping promotions. Any applicable offers will be displayed on our website during checkout.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will help track your shipment and provide updates.
What happens if I enter the wrong shipping address?
Please ensure your shipping details are accurate before placing an order. Queen Trendz is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. Our team will review the issue and assist you with a resolution.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled before they are processed for shipment. Please contact our support team as soon as possible if you need assistance.